iS
itumeleng S
1 reviews | Active since Mar 2009
14 Apr 2021, 14:05
Bad services and excuses
We had an electric surge (not sure if it was eskom or lightning as we where not home) suddenly auto and general says theybdo not cover surges, why was this nit mentioned when we took the cover and it only arises when we claim??!!!
They also tell us our products are old, why where we not informed of rhis when we took the cover?
This is ***** and we are considering gping to the electric ombidsman
Helpful (0)
Replies (2)0
Replies (2)
Auto & General's replyOfficial
14 Apr 2021, 15:05Hi Itumeleng,
We acknowledge receipt of your complaint.
We will escalate your matter to our Internal Dispute team to investigate further, they will contact you to advise of the outcome.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will escalate your matter to our Internal Dispute team to investigate further, they will contact you to advise of the outcome.
Kind Regards,
The Auto & General Team
Auto & General's reply14 Apr 2021, 15:05
Official
Hi Itumeleng,
We acknowledge receipt of your complaint.
We will escalate your matter to our Internal Dispute team to investigate further, they will contact you to advise of the outcome.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will escalate your matter to our Internal Dispute team to investigate further, they will contact you to advise of the outcome.
Kind Regards,
The Auto & General Team
iS
itumeleng S's updateReviewer Update
03 May 2021, 10:20The lady who handled your reply promised to send me an email which she did not! You guys also still have my TV! Someone better call me now on ***!!
iS
itumeleng S's update03 May 2021, 10:20
Reviewer Update
The lady who handled your reply promised to send me an email which she did not! You guys also still have my TV! Someone better call me now on ***!!