Bad services

My name is Jan Van wyk id *** my cell no *** it is my first insurance and also my first pain I had a claim for my geyser they said they will appoint a plumber who calls me yesterday 4oclock for appointment I call in the lady says they need my bank statements to see if debit order goes off I got send no feedback I use my own plumbers because I was out of water and electricity she promised she will assist me this morning I call in 3 times no feedback I use 120 airtime for nothing No emails nothing I give services provideders R3000 DEP now my insurance is doing this I sat now with this services provideders on my neck if I am not going to make their payment today they will come and took their geyser All I want to know is will auto n general help me or not if not that I can go to loan shark or some who can borrow me money until I get my salary

I knew insurance is operating like this I would never join them I would rather save their pruimen every month for emergencies or goes to a bank and borrow money never never again