RD
Rawukile D

1 reviews | Active since May 2013

09 Apr 2019, 13:55

Bad Services

My husband had an insurance with auto and general .Last month he try to claim for microwave that was not working after the electricity came back because of load shedding .They said they cover for it he must pay an access of R3000 but we bought it for R2000. Then we left it We claimed again for our building cupboard it was eaten buy the termites they said they don't cover for that .And we are with this insurance cover for more than 10 years now what is the use of paying an insurance when you claim they don't cover .They also told him that his getting his cash back next year June or maybe its because of that ,that is why we cant claim.

0
Replies (4)
Auto & General
Auto & General's reply09 Apr 2019, 13:58
Official
We acknowledge receipt of your complaint. 
We will be in contact with you to discuss your concerns. 

Kind Regards, 
The Auto & General Team. 

Best regards,

Auto & General
Auto & General's reply09 Apr 2019, 15:05
Official
Update: 
We have attempted to contact you on the number provided, without success and we were also unable to leave any voice message. We are in the process to investigate your complaint and will provide you with feedback soonest. 

Kind Regards, 
The Auto & General Team. 

Best regards,

Auto & General
Auto & General's reply10 Apr 2019, 16:51
Official
Update:
We have attempted to contact you to discuss the matter, without success. We will appreciate it if you can contact us back to conclude the matter. 

Kind Regards, 
Dorothy Smit
***

Best regards,

Auto & General
Auto & General's reply11 Apr 2019, 09:43
Official
Update:
We thank you for contacting us back. We confirm that the outcome was discussed with you in detail. We are truly sorry that we are losing you as a customer but we respect your decision. 
We wish you only the best with your future endeavours.

Kind Regards, 
The Auto & General Team.   
 
 

Best regards,