Bad service:insurance that is not reliable

Think carefully before joining Auto and general insurance. On the 05th of April I had a Tyre thread and it cannot be fixed. I send my claim to Auto and general a call was logged and I had to do a follow up on the call. Logged the lady who was assisting me asked me to send he the picture of the Tyre with all other information that was requested. I had no choice to comply with her request after 30 days there was no response I had to write her a mail. Her response was the claim was rejected with the reasons that the Tyre cost was more than what I was insured for and the second reasons was the Tyre thread that I submitted was 3.57mm and the trye was not new trye they only oay for the thread of 12.mm. Since when the Tyre thread is above 2mm. I will refer the matter to the Oumbudsman.