Bad service & support

6+ years with this policy. They are not able to fix my car and giving me little money of what my car is actually worth before accident, that's not cover as I would describe it. How will I be able to afford a decent car now, only God knows, I feel there is no support... Until this very day I do not know the damage but they just want the car papers to change ownership, something is just so off & fishy with this insurance company and sorry for being honest but I feel 6+ years was a waist of money. Service is bad, they did not organize courtesy car we had to phone again and organize it ourselves after speaking with telephone agent and claims agent and claims department agent do not have a direct number one can phone and we waiting still to finalize this claim to this very day. I am sorry but I cannot give any good report here, I am just honest and I know this is what they people deserve the truth.