BAD SERVICE RENDERED BY THE CONSTULTANTS..

I had a CONSULATANT ON SUNDAY 14H20 I REPORTED THAT I HAD A FLAT BATTERY NEEDED A ROAD SIDE ASSISTANCE FOR A JUMP START..1ST CONSULTANT HER NAME WAS Tebogo and the second one when my airtime run out whiout being helped was THANDIWE KHUMALO FROM AUTO AND GENERAL CAR INSUARNCE,,I HAVE NEVER HAD SUCH RUDE CONSULTANTS EVER IN MY LIFE I EVEN CANCELLED MY CAR INSURANCE WITH AUTO AND GENERAL BAD SERVICE EVER..HOW DO YOU HIRE CONSULTANTS THAT DONT KNOW ANYTHING ABOUT THE PRODUCT THEY ARE REPRESENTING ....:0((