1 reviews | Active since Feb 2025
Bad Service from your Service Provider , VBTECH Mosselbay
Good day Auto and General
I am writing to express my frustration with the service provided by one of your service providers, VBTECH Mosselbay. They were deployed to offer us roadside assistance within the Mosselbay area. VBTECH came to assist and undertook a diagnostic evaluation on arrival at their workshop, and hereafter providing us with a quotation which we paid in full.
However, VBTECH has consistently failed to communicate with us regarding the progress of the repairs. It has always been a case of us having to contact them for updates. As it stands, our bakkie has been stationed in their workshop since 29 November 2024, and we have been given the runaround with no satisfactory resolution in sight. The bakkie only left their workshop and driven about 2 km, broke down, and had to return to their workshop.
Due to this lack of communication and extended delay, I would like to request that you reconsider your Service Level Agreement with VBTECH. My major concern is the potential for other breakdowns and mechanical work not being completed in a timely manner.
I am dependent on the bakkie to run my business and VBTECH made me to lose income over this period.
We would appreciate your assistance in resolving this matter promptly.
Thank you James
We are disappointed to hear about your service experience. We will arrange for the team to be in contact with you.
Kind regards,
The Auto & General team
We are disappointed to hear about your service experience. We will arrange for the team to be in contact with you.
Kind regards,
The Auto & General team
Your consultant Vuyo contacted me today and clarified the companies involved. She explained that road side assistance were performed by a tow truck business and not VB Tech. However the tow truck business dropped us at VB Tech Worksop and not a Nissan service provider. I have asked Auto and General to distance themselves from VB Tech in a Mosselbay. However, my request now is to include the tow truck. The name eludes me, but will forever be remembered as the compan who led us to bad service called VBTEC Tech.
However Vuyo said she will investigate and come back to me.
Your consultant Vuyo contacted me today and clarified the companies involved. She explained that road side assistance were performed by a tow truck business and not VB Tech. However the tow truck business dropped us at VB Tech Worksop and not a Nissan service provider. I have asked Auto and General to distance themselves from VB Tech in a Mosselbay. However, my request now is to include the tow truck. The name eludes me, but will forever be remembered as the compan who led us to bad service called VBTEC Tech.
However Vuyo said she will investigate and come back to me.
As a customer of Auto and General, I entrusted my bakkie to be towed in by your service provider six months ago, of which they are a client of VBTech. To date, there has been no resolution, and my vehicle remains undelivered. This situation not only reflects poorly on the service provider in question but also raises concerns about the overall management and accountability within your service framework.
The prolonged delay has caused significant inconvenience and frustration, further exacerbated by the lack of effective communication or tangible progress in resolving the matter. This appalling service is a setback in no uncertain terms and falls far below the standards I expect from Auto and General.
I sincerely hope that Auto and General will reevaluate and take immediate corrective measures, including the termination of any service level agreements with this tow-in service provider if necessary, to prevent future occurrences of such unacceptable service.
Additionally, I would appreciate steps to ensure better service experiences moving forward.
I trust that you will take this matter seriously and address it promptly
As a customer of Auto and General, I entrusted my bakkie to be towed in by your service provider six months ago, of which they are a client of VBTech. To date, there has been no resolution, and my vehicle remains undelivered. This situation not only reflects poorly on the service provider in question but also raises concerns about the overall management and accountability within your service framework.
The prolonged delay has caused significant inconvenience and frustration, further exacerbated by the lack of effective communication or tangible progress in resolving the matter. This appalling service is a setback in no uncertain terms and falls far below the standards I expect from Auto and General.
I sincerely hope that Auto and General will reevaluate and take immediate corrective measures, including the termination of any service level agreements with this tow-in service provider if necessary, to prevent future occurrences of such unacceptable service.
Additionally, I would appreciate steps to ensure better service experiences moving forward.
I trust that you will take this matter seriously and address it promptly