Bad Service From the Business Claims Department - Vehicles

Worst service ever after spending 15 years with Auto & General. My claim advisor is Thandeka Mtshali who after numerous emails and phone calls does not respond later lone send a text message.

To date l am being informed of Validation to Validation, l requested that kindly inform me if there is any additional information that is required l provide it or get the relevant people that were present at the accident scene. Europcar sent a reminder requesting their vehicle, l had to follow up to request an extension after numerous emails to Thandeka and thereafter talking to Busisiwe on the 17th of February 2025 who informed me, Thandeka who was not available and would call me by close of business today the 18th of February 2025. Today l spoke to Thabiso who reiterated that Thandeka was on another call. Thabiso further stated she was failing to extend the car hire from Her side and would escalate to the relevant department.

The lack of communication thereof illustrates lack of basic etiquette.