JVDH
JOEY VAN DEN HEEVER
1 reviews | Active since Apr 2015
27 Mar 2026, 14:30
BAD SERVICE FROM CLAIMS DEPAARTMENT
I have submitted a claim on the app for the bumper of my car on 31 March. I have only received a reply stating the name of the person who would work with my claim. It also stated that I would be contacted within one business day.
When I phoned yesterday, I was told that there was no claim submitted. When they checked again, the claim was found. I was then told that the person dealing with the claim would phone me back.
It is now almost a week since I submitted the claim, and no results.
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Replies (2)
Auto & General's replyOfficial
27 Mar 2026, 14:35Hi Joey,
Thank you for bringing this to our attention. We are very sorry for the inconvenience and the delay you’ve experienced with your claim. This is not the level of service we aim to provide.
We will ensure that your claim is escalated and that the relevant team contacts you as soon as possible.
Kind Regards,
The Auto & General Team
Thank you for bringing this to our attention. We are very sorry for the inconvenience and the delay you’ve experienced with your claim. This is not the level of service we aim to provide.
We will ensure that your claim is escalated and that the relevant team contacts you as soon as possible.
Kind Regards,
The Auto & General Team
Auto & General's reply27 Mar 2026, 14:35
Official
Hi Joey,
Thank you for bringing this to our attention. We are very sorry for the inconvenience and the delay you’ve experienced with your claim. This is not the level of service we aim to provide.
We will ensure that your claim is escalated and that the relevant team contacts you as soon as possible.
Kind Regards,
The Auto & General Team
Thank you for bringing this to our attention. We are very sorry for the inconvenience and the delay you’ve experienced with your claim. This is not the level of service we aim to provide.
We will ensure that your claim is escalated and that the relevant team contacts you as soon as possible.
Kind Regards,
The Auto & General Team
JVDH
JOEY VAN DEN HEEVER's updateReviewer Update
10 Apr 2026, 19:39Another week later, and still no resolution
JVDH
JOEY VAN DEN HEEVER's update10 Apr 2026, 19:39
Reviewer Update
Another week later, and still no resolution