Bad service from Auto & general

I'm watching TV, next thing it's loadshedding 2hours later loadshedding is over my TV switch on automatically as I never switched it off before loadshedding. There is now blur and the screen is jumping.i contact auto & general the assessment was made by a service provider which came to the conclusion that my TV is given problems because of wear and tear. Now Auto & general is refusing to assist.why did I even take out cover if this is how they treat customers.people of SA stay away from Auto & general