Bad service from Auto and General insurance

Good day it's now 4 days since you auto and general messaged me on hello Peter and said I must send a private message or mail to them witch I did on Monday and today Tuesday as well. About a year ago I also tried to claim and it went to a dead end as well. I am now feeling that Toyota is a bit responsible for my huge delema as well as they introduced me to the auto and general group and if I may be more specific Toyota Sasolburg. Please assist I need service from Auto and General 3500 per month only for my bakkie but it's more than a month and they can't assist me to fix an incedent less than 30 thousand rand, they have very rude staff and do not assist you correctly next post I will reveal all their names and needed be I also recorded all conversation as they do