Bad Service from Auto and General

Giving a rating because I have to! otherwise they deserve 0 starts. What a ****py service from Auto & General just to get authorisation to service for my car. Took the car in at 8, was on the phone from then til now (15h50) trying to get to the right department with no luck. I spent over R200 in airtime trying to get assistance. I even sent a private message on X, they promised to get someone to assist me but I am still waiting even now for that authorisation. The consultants put you on hold and never get back to you when the line cuts. Just horrible service and a waste of my money. I hope they will reimburse me for all my premiums for this useless service plan of theirs!