Bad service from Auto and general

I am still waiting for respond since April they are giving me run arounds i dont know why but i think its time maybe i involve lawyers since april when i call auto and general they will tell me Mary is the 1 who handle my claim and i only received 1 call from her in May till today i call them and they tell me they will send her a message she will call me but i haven't received any call i think they should bring my damaged property back and bay me my premiums back , and i took this insurance under Nedbank