BAD SERVICE FROM AUTO AND GENERAL AND UNTRUTHS BEING TOLD TO CLIENTS

Hi. We had our car repaired thru Auto and General which was great. We made use of their car rental as this is a facility we are paying for. We gave the deposit on as requested on our credit card. We were told after giving the rental back to Europ car that the refund will be done in 7 days. Guess what! 7 days has passed. Phone Auto and General yesterday and I was send from one person to the other. Eventually speaking to a consultant called Nicole very friendly, she put me through to Europ car there I spoke to a lady which said that she needs to phone the bank to lift the hold. I waited on the line for her while she phone the "bank" to arrange this. Even told me on the phone it has been done and that my daily limit will increase by a certain amount as the funds never left my account and the hold was lifted. I thanked her but now 24 hours later nothing was done. This is really pathetic!! Why must I as the client phone around to get the hold lifted more that a week after the car was handed back to Europ car in an imaculate condition. Surely they have to keep track of this. So please people be vary of using your credit card when renting a car thru auto and general when your car goes in for repairs. You might not see the money again!!! I have been a client for more than 10 years with auto and general but I am really considering moving to another insurance company. Too many unpleasant experiences with Auto and General lately! THINK AND THINK TWICE!!!