BAD SERVICE FROM AUTO AND GENERAL

Good day, I refuse to accept this my claim will not be paid out. If Thapelo Moloabi is honest enough, he will admit that I did sent him the insured items on my camper trailer. Please provide me with an e-mail address where I can log a complaint against A&G for not providing the service I am paying for. What is the use of indicating specific items on a vehicle or camper trailer if they are not covered?

I would also like to know if all the extras on my Ford Ranger have been covered, as also previously listed and also sent to Thapelo. All communications are attached also. • I need to be sure that all the extras on my Ford Ranger are covered. I need proof of that • I need to be sure that all the extras on my camper trailer is covered. I need proof of that • I had 4 new tyres and wheels fitted and also provided the invoice. I need to be sure that there are also covered. I need proof of that

I have provided now all the evidence since I took out this policy. I will take this up a level if nothing is been done.

My claim for the National Luna 80 liter fridge/freezer, which is mounted on my camper has been denied. Auto & General stated that this item falls under home contents cover, but I disagree, because it is listed as mounted item inside my camper trailer. It is not INSIDE my house. I spoke to several consultants at A&G and all of them stated that the item is under home contents. I think the reason for this, is that they noticed that I do not have home contents insurance with A&G, now so the most convenients reason for A&G is that the MOBILE frigde, mounted in my trailer, falls under home contents. This is absurd and I will not give up unless my claim has been resolved, to my satisfactory How sure can I be that all the extras, fitted on my FORD RANGER, are listed on my vehicle insurance? As well as the new all terrain tyres and new rims I got fitted 2 weeks ago, and was also communicated to Thapelo Moloabi, and the entire A&G call centre team possible. A name has been mentioned to which I can complain, Miriam Allie, but no contact number or e-mail address. Now I am forced to go up to the highest level. The Ombudsman.

I obtained two quotes for a new fridge / freezer but nobody from A&G asked for quotes. They simply just say that the fridge is NOT covered on the camper trailer. Please send me an e-mail to ********** to have this claim finalized. I refuse to accept the fact that it falls under home contents.

J J BOTHA