Bad service for 3rd party claim

At first I'm very happy that I'm not a client of Auto and General.On 28/10/2015 on of you're clients were involved in a motor vehicle accident with us in damaging our bakkie.We had a 3rd party claim.First time I called,I must have locked the claim myself Busiswe couldn't even understand or clearly hear me and was very rude over the phone.She sent us to a assessor to asses our vehicle.He assessed the vehicle and then only wrote a report and they came back to say they will only pay out R3200.99 and will fixed the vehicle with pirate parts.This in the first place is acceptable our bakkie were in excellent condition and why must we take that. They could even came back to tell at what place we must go only and the end they let us know where we went to get 3 claims our self and nothing was even near there quote not even the place were we should have fixed it -how is that possible.And why if it was the other persons fault must we take second hand parts.They never rep**** on any of my emails until today not even on one.We decided to take the few rands and will not fixed the bakkie ourselves at our lost because it will cost us more than R7000.I will never refer anyone to them.