AH
Angelique H
1 reviews | Active since Dec 2019
07 Apr 2025, 15:18
Bad service
This is the worst insurance company. Our bakkie have been with then a month to fix. After numerous attempts to follow up the will always get back to us. I informed them numerous of times to phone my husband as I cant answer during the day at work. Eventually after 3 weeks they get back to us then we dispute the ridiculous outcome and still we dont get feedback. We have send emails for a call back and emails. When my Husband phones the person we need to speak to is not available. The rental car must go back in 1 day but they dont respond. We dont have any other form of transportation. We only want Auto and general to fix the vehicle.
Helpful (0)
Replies (7)0
Replies (7)
Auto & General's replyOfficial
07 Apr 2025, 15:22Hi Angelique
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
Auto & General's reply07 Apr 2025, 15:22
Official
Hi Angelique
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
AH
Angelique H's updateReviewer Update
07 Apr 2025, 16:56My husband phoned in for feedback today.
Palesa wasn't available they promised she would phone back. She did not.
The rental vehicle is going back on the 9th.
We have 3 children to get to school and 2 adults to get to work.
Palesa wasn't available they promised she would phone back. She did not.
The rental vehicle is going back on the 9th.
We have 3 children to get to school and 2 adults to get to work.
AH
Angelique H's update07 Apr 2025, 16:56
Reviewer Update
My husband phoned in for feedback today.
Palesa wasn't available they promised she would phone back. She did not.
The rental vehicle is going back on the 9th.
We have 3 children to get to school and 2 adults to get to work.
Palesa wasn't available they promised she would phone back. She did not.
The rental vehicle is going back on the 9th.
We have 3 children to get to school and 2 adults to get to work.
Auto & General's replyOfficial
07 Apr 2025, 17:04Hello Angelique,
We are very sorry for the service you have received and you complaint has been escalated to our Internal Dispute Team and we have requested that they call you urgently.
Kind regards,
The Auto & General team.
We are very sorry for the service you have received and you complaint has been escalated to our Internal Dispute Team and we have requested that they call you urgently.
Kind regards,
The Auto & General team.
Auto & General's reply07 Apr 2025, 17:04
Official
Hello Angelique,
We are very sorry for the service you have received and you complaint has been escalated to our Internal Dispute Team and we have requested that they call you urgently.
Kind regards,
The Auto & General team.
We are very sorry for the service you have received and you complaint has been escalated to our Internal Dispute Team and we have requested that they call you urgently.
Kind regards,
The Auto & General team.
AH
Angelique H's updateReviewer Update
08 Apr 2025, 07:18And yet another day without feedback.
1st of we need to know what is going on with our vehicle.
2nd we need to find out what you are going to do regarding the rented vehicle as we need transportation and it must go back tomorrow.
Come on Auto and General put yourselves in our shoes and feel the desperation now.
Its been a month.
1st of we need to know what is going on with our vehicle.
2nd we need to find out what you are going to do regarding the rented vehicle as we need transportation and it must go back tomorrow.
Come on Auto and General put yourselves in our shoes and feel the desperation now.
Its been a month.
AH
Angelique H's update08 Apr 2025, 07:18
Reviewer Update
And yet another day without feedback.
1st of we need to know what is going on with our vehicle.
2nd we need to find out what you are going to do regarding the rented vehicle as we need transportation and it must go back tomorrow.
Come on Auto and General put yourselves in our shoes and feel the desperation now.
Its been a month.
1st of we need to know what is going on with our vehicle.
2nd we need to find out what you are going to do regarding the rented vehicle as we need transportation and it must go back tomorrow.
Come on Auto and General put yourselves in our shoes and feel the desperation now.
Its been a month.
AH
Angelique H's updateReviewer Update
08 Apr 2025, 07:22Phone back urgently on ***
AH
Angelique H's update08 Apr 2025, 07:22
Reviewer Update
Phone back urgently on ***
AH
Angelique H's updateReviewer Update
08 Apr 2025, 16:49Yet another day without feedback.
We phoned in again and was told Palesa is the only one that can give us feedback but she is not available and no one but her can help us.
What must we do?
We phoned in again and was told Palesa is the only one that can give us feedback but she is not available and no one but her can help us.
What must we do?
AH
Angelique H's update08 Apr 2025, 16:49
Reviewer Update
Yet another day without feedback.
We phoned in again and was told Palesa is the only one that can give us feedback but she is not available and no one but her can help us.
What must we do?
We phoned in again and was told Palesa is the only one that can give us feedback but she is not available and no one but her can help us.
What must we do?
AH
Angelique H's updateReviewer Update
14 Apr 2025, 07:18Hi.
Kindly let a manager phone us today about the outcome. Palesa is not phoning back.
Also we got a 10 day extension on the rental car, but the rental company sent a message that the car must came back. Not 10 days yet.
We need a urgent call back regarding the above message.
This is unacceptable, it has been longer than a month.
Kindly let a manager phone us today about the outcome. Palesa is not phoning back.
Also we got a 10 day extension on the rental car, but the rental company sent a message that the car must came back. Not 10 days yet.
We need a urgent call back regarding the above message.
This is unacceptable, it has been longer than a month.
AH
Angelique H's update14 Apr 2025, 07:18
Reviewer Update
Hi.
Kindly let a manager phone us today about the outcome. Palesa is not phoning back.
Also we got a 10 day extension on the rental car, but the rental company sent a message that the car must came back. Not 10 days yet.
We need a urgent call back regarding the above message.
This is unacceptable, it has been longer than a month.
Kindly let a manager phone us today about the outcome. Palesa is not phoning back.
Also we got a 10 day extension on the rental car, but the rental company sent a message that the car must came back. Not 10 days yet.
We need a urgent call back regarding the above message.
This is unacceptable, it has been longer than a month.