Bad service
On the 1st of october i sent them an email regarding claiming from my scretch and dent cover, they sent an email back saying my matter is sent to the correct department, been waiting since.
On the 5th went online and reqested a call back which i got i told the agent i need assistance with my licence support benefit and i was tranfered to four other agends without asssistance and the last agent just hang down my call.
I sent another call back request the following day nothing, i sent a complaint email no response again
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
09 Oct 2020, 08:54Hi Tshegofatso,
We would like to apologise for the service you have received.
Our team will be in contact with you to assist.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
Our team will be in contact with you to assist.
Kind Regards,
The Auto & General Team
Auto & General's reply09 Oct 2020, 08:54
Official
Hi Tshegofatso,
We would like to apologise for the service you have received.
Our team will be in contact with you to assist.
Kind Regards,
The Auto & General Team
We would like to apologise for the service you have received.
Our team will be in contact with you to assist.
Kind Regards,
The Auto & General Team
's updateReviewer Update
12 Oct 2020, 18:40I've been waiting for one of your claim consultants to call me back since friday, please advice on this issue or il cancell my insurnace and added cover with you guys and go els where this is pathetic that no one knows nothing about the license benefit support in all your departments
's update12 Oct 2020, 18:40
Reviewer Update
I've been waiting for one of your claim consultants to call me back since friday, please advice on this issue or il cancell my insurnace and added cover with you guys and go els where this is pathetic that no one knows nothing about the license benefit support in all your departments
Auto & General's replyOfficial
15 Oct 2020, 14:41Hi Tshegofatso,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
Auto & General's reply15 Oct 2020, 14:41
Official
Hi Tshegofatso,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were unable to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Auto & General Team