Bad Service

I joined auto and general in 2016 and I insured my 2 cars, house contents and cellphone and they also took a car tracker for me. I have never made any major claim since I joined them except for windscreen replacement but their premiums keep on going up. I called them to review my insurance and I spoke to a lady by the name of Helen she did a review and told me my premium will go down by R200 and she will email me the updated policy documents, to my surprise the following day she calls me to inform me that she can’t load the discount anymore because of technical issues. After being loyal and paying them for seven years I get this kind of bad treatment. I never got any cash back from them ever since I joined them but all I was asking was a discount since my cars are loosing value. I am very disappointed with them and I asked to speak to the manager but they told me she will call me and she never called. My advice is get an insurance company that will give you good value for money and cash back when you don’t claim.