Bad service

Hello I had a bad experience with Auto &General I had a problem with my Tv and fridge technician came to access my fridge and I was told not to switch it on because it will shock me and the damage was caused by the power failure and he said he will came back to me within a period of 3 days it took longer than that no one communicated with in regards I had to make a follow up yet I’m paying every month my premium .my food got rotten because my fridge was like off while I was not home .which I was not aware off because I was away due to not having water in my area for 7 days or so . They even took my Tv for repairs it took more than 3 days no communication whatsoever till this day no one called me to say when I’m I going to get my Tv back .the consultant says someone tried to call me on the 21st August no miss call from them . Therefore I don’t know what to do now , again my food was deteriorate and my medicine due to tue fridge ..everything they want to pay me R2 500 or my food and medicine how so ?im just disappointed.