Bad Service

I have a policy with Auto & General, and I called them on the 20/05/2022 Friday to ask to speak to a Zulu speaking consultant because I want to cancel my policy. My details were taken but no one called me back, I called again today as from 12H56 until 13H 20 and I spoke to ILSE and ask to speak to a Zulu speaking consultant, and she transferred me to Okuhle Mavuso who made me wait for more than 15 minutes on line to find a Zulu speaking consultant. She also wanted to take my details but I refused because the exact same thing happened last week on Friday. Auto and General call me and I demand to be assisted in my home language isiZulu,I DO NOT WANT TO BE ASSISTED IN ENGLISH NGIYAZIBONGEL.NGIFUNA UKUKHANSELA I POLICY ENGINAYO NANI,NGITHOLE ESHIBHILE KUNALENA ENGINAYO NANI.