Bad service

I am very disappointed in your service. Since I have put my claim in I have been in a constant battle to get service. There is no one available when I phone and when I do get feedback I am promised to get a call back the next day but dont. I dont get any responses on my emails. Its been a month since I submitted my claim and its still not sorted out. This accident was not caused by me and its taking you longer to sort this claim out than if it was my fault.