Bad service

I just joined this insurance company. I downloaded the app in order to be able to do self- inspection. The app was not useful at all. I was able only to take a picture of the car disc, after that the app could not take further pictures. I had to drive to Glasfit for inspection, I was assisted without a problem and told to send the report to Auto & General of which I didn't understand why Glasfit cannot sent those photos. Now I cant find any email address to sent those inspection photos. I regret cancelling my previous insurance company.