Bad service

Unhappy with their service.

Last month I called the insurance company to cancel the policy as I don't have the car currently due to mechanical issues the car had to be returned. I spoke to the consultant by the name of Karabo Madisa who told me that he won't cancel the policy as should the car be returned I will start the policy all over he will weave it for 2 months so that when the car is returned I will be able to continue with the policy. To my surprise the insurance policy instalment was deducted yesterday from my account and today when I contact the company I'm being told that the consultant is not taking my calls since he will be the only person to assist me all they can do is sent him an email to ask him to contact me.

I find this as **** because when I called last month I was not transferred to the consultant who started the policy today the only person who can assist is the one I spoke to Auto & General, I expect this to be sorted out by refunding and cancelling that policy clearly I will have issues should I have a claim in future.