RH
Randy-Jon Horne

1 reviews | Active since Apr 2019

15 Aug 2024, 18:01

Bad Service by Auto and General Insurance Company

I was doing business with Auto and General Insurance Company and I communicated to them that in Somerset East(Kwanojoli) where I am from.there is no Glasfit so the agent told me I can have my Vehicle inspected with PG Glass and only sent through the picks via email Unfortunately I cannot remember the agent's name but I phoned back the company and spoke to someone called Thanduko I don't know are Thanduko having a bad month at Auto and General but he was not happy about the agent that told me to have the inspection done at PG Glass told me he will see that my policy are not approved so since dealing with a Agent like Thanduko I have decided to cancel my policy with Auto and General and go with Bonsure Insurance Company I still have to call them tomorrow to Cancel the process.

0
Replies (7)
Auto & General
Auto & General's reply15 Aug 2024, 18:21
Official
Hi Randy-Jon Horne,

We would like apologise for the service and inconvenience we have caused.

We will look into your matter and contact you with feedback.

Kind Regards,
The Auto & General Team
Auto & General
Auto & General's reply15 Aug 2024, 18:23
Official
Hi Randy-Jon Horne, please provide us with your policy number. 

Kind Regards,
The Auto & General Team
RH
Randy-Jon Horne's update15 Aug 2024, 19:01
Reviewer Update
No the damage is already done because of agents like Thanduko what If I have to call the company again and get another agent like Thanduko when I have already taken the policy luckily now I am still in the process of taking the policy it's not done yet I was only in the process so luckily I can turn around now because they can't charge me because they did not provide any cover yet the cover was only set to start in September 2024 so there Is still time to cancel it because no cover have been provided yet
RH
Randy-Jon Horne's update15 Aug 2024, 19:32
Reviewer Update
What I would suggest you do is select your best agents and let only them deal with possible new clients not agents like Thanduko because when you start with a company you need the best representation of that company as to say welcome to our company
Auto & General
Auto & General's reply15 Aug 2024, 19:36
Official
Hi Randy-Jon Horne, please provide us with your policy number. 

Kind Regards,
The Auto & General Team
RH
Randy-Jon Horne's update15 Aug 2024, 19:43
Reviewer Update
*** this was my policy number that was emailed to me that I was going to do inspection for
Auto & General
Auto & General's reply15 Aug 2024, 19:49
Official
We have escalated this to the business department and they will be in contact with you. 

Kind Regards,
The Auto & General Team