BAD SERVICE BY AUTO AND GENERAL

My vehicle was in an accident, and it took about 3 weeks for Auto and General authorization to come through. I was using the vehicle during the period leading to the date to take it in for repairs after authorization including on the eve of the day it was scheduled for booking in at Renew-IT, Greenstone. The day of the booking-in, it did not start, Auto and General towed her to Renew-IT. Renew-IT could NOT get it to start, and it was towed to Jaguar East Rand as instructed by the Auto and General assessor. The diagnosis was conducted and a so-called “expert report” pointed to the modules failure due to the battery being flat and required that I pay R 134, 000. 00 for repairs. I indicated that the diagnosis was incorrect as the battery was in good condition and could not have been flat, coupled with the fact that, if I could by any chance have left the head-lights on, the warning sound and/or indicator would warn. The story then changed to “It is an electrical failure” which is common in these cars. Clearly, this was adjusted to suit the narrative i.e. failure of the modules had nothing to do with the accident. I have had this vehicle for about 3 years and nothing of the sort has happened. My averment was that this malfunction was a latent defect from the accident. I was informed that A&G will not be honouring the repairs of the module but only body repairs, FINISH AND KLAAR….