Bad service by Auto and General

I was involved in an accident on the 11th of December 2021. Some guy bumbed into my vehicle and accepted that he is wrong.l have all his details and gave it to my insurance. He hitted my car twice, he was too drunk smelling alcohol, holding Alcohol with his hand while driving and he was too much smelling alcohol as he was not even wearing a mask. He promised to pay the damages of my vehicle by either paying an access fee of R8500.00 to my insurance panel beaters or to make a third party claim to his insurance which is momentum to to repay my insurance which is Auto and general so that they can pay an access of R8500 to my insurance. Unfortunately i paid an access of R8500, Auto and General did not bother to inform the insurance of the person who bumped into my car to pay an access fee emmediately to fix the damage of my vehicle. Now im depressed because the stranger guy bumped into my car ended up refusing to pay damages of my vehicle and now i had to pay the damages of my vehicle for his mistakes and his insurance is saying nothing even Auto n general is doing nothing about this. Momentum insuranceof the person who bumped into my car agreed to repay me my access fee but unfrotunately they didn't repay me.Auto n general took my vehicle to Proline Autobody in JHB santon to be repaired so they took almost 2-3 months to fix it, but unfortunately even today the repair is not yet done, when i went there i found that my right rear door on the vehicle has a dent, my boot cardboard cover is ruined by Proline Autobody by putting it on the rain while repairing my vehicle and my front tour hook cover is not there on my vehicle and it was taken by auto and general people who was towing my vehicle during car accident and now they are giving me a problem regarding fixing those damages.Even today my vehicle is still at proline Autobody and they are doing nothing about fixing those damages. Now im struggling a lot with transport. Im using public transport and im working very far from home. I paid R8500 access fee to the panel beaters and Auto and General is busy deducting car insurance while i dont have my car with me, using public transport .