Bad service but quick to deduct

It’s more than a month since our car involved in an accident till to date no proper feedback concerning way forward from Auto & General , when we call we always get a new person to handle our case then when there’s hope they disappear, no feedback if our car if it’s written off or not, settlement quotations from the bank they even expire 😞! Worse we left with one car cover with them …. Definitely will cancel