BAD SERVICE

I am so disappointed with this insurance AUTO AND GENERAL….. on the 24th of January, my car was broken into while in a garage and had to claim. They gave me the run arounds saying I didn’t complete car inspection thus making my window replacement rejected. I had to look for alternative because I could not go another day with a car that didn’t have a window nogal in an open yard in a locked gate which I stipulated when I took the policy….. I disputed the matter and car dealer gave me a vehicle checklist to which I was then told to take the car to glassfit, I told the insurance that I already fixed the car with R1200 at pepcor(this includes smash and grab, window replacement as well as labor)……my access was R1300 then unfortunately even though they reviewed my case and approved my claim….. I paid way less than what glassfit wanted….. Ohk fine, I then moved to items lost in the car….. I got a pay out of R9000 to which I had to fight because they couldn’t pay for my cellphone in the bag but could pay for the bag…. I won and they paid R9000.

On the 22 March, my car was broken into yet again and this time items in the boot amounts to more than R5500 which they want to settle for….. My question and disappointment is how on earth was the payout of R9000 done when now they talk of R5500 ???? When I seek clarity, they told me I should not refer back. What is that?????? I’m so angry and agitated with this insurance. It’s unfair and doesn’t have the truth and transparency at all😡😡😡😡😡😡😡😡😡😡😡😡😡