OP
Obakeng P
1 reviews | Active since Sept 2018
21 Jan 2020, 12:44
bad service
I made a claim for a damaged pipes on the 31 December 2019, the plumber that was send to my property by aoto&general had to damage the wall in the shower with the permission from aouto&general they agreed that they will repair the damages. now the repairing of the wall and ceiling is not done they telling me that i must go and look for a person to come and do a quotation and i must pay that person after they told me they will fix my wall it is not 1st time i am experiencing bad service from this company i had a problem with them with a death claim they payed me after a year i had to get a lawyer to help .
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Replies (2)
Auto & General's replyOfficial
21 Jan 2020, 13:04Hi Obakeng,
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply21 Jan 2020, 13:04
Official
Hi Obakeng,
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's replyOfficial
22 Jan 2020, 14:59Update:
We confirm that we have appointed a supplier who will assist with the repairs to the property.
As discussed with our Customer Relation Specialist, please expect a call from the Service Provider shortly.
We do apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We confirm that we have appointed a supplier who will assist with the repairs to the property.
As discussed with our Customer Relation Specialist, please expect a call from the Service Provider shortly.
We do apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Auto & General's reply22 Jan 2020, 14:59
Official
Update:
We confirm that we have appointed a supplier who will assist with the repairs to the property.
As discussed with our Customer Relation Specialist, please expect a call from the Service Provider shortly.
We do apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We confirm that we have appointed a supplier who will assist with the repairs to the property.
As discussed with our Customer Relation Specialist, please expect a call from the Service Provider shortly.
We do apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.