Bad Service Auto & General

Hi my name is miss matthys,i file a complaint on te 10 January 2020 after a accident with our car.A lady Nosi Sodo contact me via sms on the 12/01/2022 to say she will call me,my husband send a email on the 19th January. Nothing,no response.Mr.Botha the motor assessor sent me a mail to state he finish his report after sending him the photos on the 12.of January 2022.Our Car have to take my wife from Monday till Friday to work,but stand in Montagu now. She has to walk 8 km to work and back in heat of 40 degrees .I switch from King Price to Auto & General ,but it seems its from BAD to WORSE.You as Auto & General have my building,my household,my 2 cars.and this is the way to treat us.BAD.I open my app and still ,in review. That is bull