1 reviews | Active since Aug 2017
BAD SERVICE AT AUTO AND GENERAL
<p>I CALLED THERE TO ENQUIRE ON HOW MUCH I M SUPPOSED TO PAY WHEN I HAVE AN EXISTING INSURANCE WITH AUTO & GENERAL I WAS DIRECTED TO CLAIMS BY A LADY THEN I GOT THROUHG TO CLAIMS.</p> <p>I THEN SPOKE TO WESLEY FESTER THE RUDE GUY WHO THINKS HE OWNS THE COMPANY, HE ENDED UP HANGING UP IN MY EAR.</p> <p> </p> <p>hoo Auto & General manages to hire such people as consultatnts is beyond me. Hes very rude and has no work ethic!!!!!!!</p>
We acknowledge receipt of your complaint.
The service as you explain it will not be tolerated, we will investigate the service you are referring to and address it on an internal basis.
One of our Customer Relation Specialist contacted you without success and there were no room to leave any voice message. We will direct message our details to you and will appreciate it if you can contact us in order to resolve the matter.
Please accept our humble apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
The service as you explain it will not be tolerated, we will investigate the service you are referring to and address it on an internal basis.
One of our Customer Relation Specialist contacted you without success and there were no room to leave any voice message. We will direct message our details to you and will appreciate it if you can contact us in order to resolve the matter.
Please accept our humble apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.
Update:
We have investigated your concerns and have to agree with you, the matter was dealt with in an unprofessional way, which will not be tolerated. The necessary action was already taken on an internal basis.
Our Customer Relation Specialist attempted to contact you to discuss the matter further without success. Please feel free to contact us if you want to discuss the matter further.
Kind Regards,
The Auto & General Team.
Update:
We have investigated your concerns and have to agree with you, the matter was dealt with in an unprofessional way, which will not be tolerated. The necessary action was already taken on an internal basis.
Our Customer Relation Specialist attempted to contact you to discuss the matter further without success. Please feel free to contact us if you want to discuss the matter further.
Kind Regards,
The Auto & General Team.