Bad service and **** repairs

good day We had a vehicle claim on the 2 November 2023,vehicle was repairable and taken to panel beaters for repairs. Every time we get the vehicle back for a while another problem arises and this is all due to the accident. Every time we take the vehicle for wheel alignment ,it can't be done and we need to pay for a report at the wheel and tire repair centers. Every time it is R200 .My husband went to the assessment center to speak to the assessor who initially did the assessment but he never came back to us.I went the following day and still no feedback.Why should i speak or deal with the panelbeater as this was chosen by them and we did not get an option to say where would like the vehilce to be repaires.The assessor was Hannes and the steering rack and steering pin of the vehicle is damaged and we had a new tyre fitted on the vehcicle which means that it might get damaged as well.This is very bad service and I'm paying for a vehicle I can't even use and I am still paying for thid