Bad service and assistance

I made a claim, and had a good start as the assessor came even though it had to be rescheduled which i appreciate. But since then the assessor came and wrote a report. I've asked so many time to send the report to me but they kept saying they will but they didn't. Eventually over the phone they gave the outcome of the report. When we phoned them again to ask for the report someone else said the report will only be finish the next week. Eventually we received the report only to find out it was half of it. Now I'm still waiting for the rest of the report.