1 reviews | Active since Jun 2019
Bad service and a refund
I am deeply disappointed and frustrated with the service I have received since rejoining your insurance company. Today, I received an SMS requesting my tracking certificate, which I promptly sent to *** on February 16, 2024. Despite receiving an auto-response assuring me that my email would be addressed within three days, I have yet to receive any confirmation or acknowledgment.
To my dismay, I discovered that you have debited my account with an amount of R990, which was never agreed upon when I initially signed up for this policy. It appears evident that you are charging me extra for not having a tracking device, despite my efforts to provide the necessary documentation.
I demand that the difference in the extra amount debited be refunded within five days. Failure to do so will result in the cancellation of this policy, and this serves as notification to cancel if this is not resolved within 5 days. I refuse to tolerate incompetence from your company, especially when it results in additional charges for me. Your failure to address issues promptly reflects poorly on your service, and I will not allow your company to take advantage of my account.
Please be advised that these five days commence today, and I expect immediate action regardless of any holidays. Your inefficiency has left me furious, and I refuse to accept any excuses. Furthermore, I want to make it explicitly clear that I will not resend the tracking certificate.
We are disappointed to hear about your service experience.
However, we will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
However, we will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
It is with deep regret that I must communicate my profound disappointment in returning to your company, only to encounter the same level of incompetence and disregard for customer concerns that prompted my initial departure. Despite my hopes for improvement, it is abundantly clear that nothing has changed within your organization, and I can no longer justify continuing our business relationship.
My decision to return was made in good faith, with the expectation that past issues would have been addressed and resolved. However, the recent handling of my escalated complaint regarding the excessive SMS notifications demanding my tracking certificate has confirmed that my concerns were not taken seriously, nor were they appropriately addressed.
It pains me to say that returning to your company has proven to be the worst decision I have made. The lack of improvement in your customer service and the blatant disregard for my concerns have shattered any remaining trust or confidence I had in your company's ability to provide satisfactory service.
Therefore, I am left with no choice but to terminate my relationship with your company permanently. Effective immediately, I request the cancellation of my policy without any further delay. I do not wish to entertain any attempts from your retention teams to persuade me otherwise, as my decision is final.
I am disappointed that my return to your company has only reaffirmed the futility of expecting change. It is evident that your organization lacks the commitment to customer satisfaction and the willingness to address issues promptly and effectively.
I will be seeking alternative providers who value their customers and prioritize their needs. I trust that you will promptly process my cancellation request and refrain from any further attempts to retain my business.
PLEASE REFRAIN FROM CALLING ME, AS I REQUIRE IMMEDIATE ACTION ON MY REQUEST TO BE CARRIED OUT.
It is with deep regret that I must communicate my profound disappointment in returning to your company, only to encounter the same level of incompetence and disregard for customer concerns that prompted my initial departure. Despite my hopes for improvement, it is abundantly clear that nothing has changed within your organization, and I can no longer justify continuing our business relationship.
My decision to return was made in good faith, with the expectation that past issues would have been addressed and resolved. However, the recent handling of my escalated complaint regarding the excessive SMS notifications demanding my tracking certificate has confirmed that my concerns were not taken seriously, nor were they appropriately addressed.
It pains me to say that returning to your company has proven to be the worst decision I have made. The lack of improvement in your customer service and the blatant disregard for my concerns have shattered any remaining trust or confidence I had in your company's ability to provide satisfactory service.
Therefore, I am left with no choice but to terminate my relationship with your company permanently. Effective immediately, I request the cancellation of my policy without any further delay. I do not wish to entertain any attempts from your retention teams to persuade me otherwise, as my decision is final.
I am disappointed that my return to your company has only reaffirmed the futility of expecting change. It is evident that your organization lacks the commitment to customer satisfaction and the willingness to address issues promptly and effectively.
I will be seeking alternative providers who value their customers and prioritize their needs. I trust that you will promptly process my cancellation request and refrain from any further attempts to retain my business.
PLEASE REFRAIN FROM CALLING ME, AS I REQUIRE IMMEDIATE ACTION ON MY REQUEST TO BE CARRIED OUT.