Bad Service

I am writing this review out of sheer frustration with Auto & General's disgraceful service. My mother lodged a warranty claim on 25th October 2023, and since then, it has been an endless cycle of delays and excuses.

Despite her submitting all the required documents promptly, your team has done nothing but "run her around." There has been zero assistance and no progress on the claim. It is absolutely unacceptable that you are so efficient at debiting your clients' accounts every month, but when it comes time to honour your side of the agreement, you play hide and seek.

This is not how you treat loyal customers, especially elderly ones. If this matter is not resolved URGENTLY, I will also escalate this complaint further to all social media platforms and I will be immediately cancelling my own service plan with Auto & General. You do not deserve our business if this is how you operate.