Bad service

Dear Auto & General Claims Department, I am writing to formally complain about the handling of my insurance claim and the unacceptable delays and lack of communication regarding my vehicle. My vehicle was collected from the accident scene without me receiving or approving any repair quotation. I was later informed that the repair was delayed due to waiting for a part, and thereafter advised that the incorrect parts had been ordered. This has resulted in an unreasonable delay in the repair of my vehicle. Furthermore, I was advised that I would be provided with a courtesy vehicle, however to date no courtesy vehicle has been supp****. This has caused me significant inconvenience and financial loss. This matter reflects poor service delivery and non-compliance with the Treating Customers Fairly principles and the Policyholder Protection Rules, as I was not provided with: • A clear repair timeline • Proper communication regarding delays •confirmed timeline of vehicle repairs