JP
Jacob P
1 reviews | Active since Mar 2011
05 Sept 2023, 08:45
Bad service
Hi
I did a quote with auto & General on my existing policy and the add the new vehicle with confirming with me and debit my account and currently my old vehicle is not insured and been trying to resolve this since saturday
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
05 Sept 2023, 08:49Good day Jacob,
We acknowledge your concerns.
The matter has been escalated to the relevant team and they will be in touch with you.
Kind regards,
The Auto & General Team.
We acknowledge your concerns.
The matter has been escalated to the relevant team and they will be in touch with you.
Kind regards,
The Auto & General Team.
Auto & General's reply05 Sept 2023, 08:49
Official
Good day Jacob,
We acknowledge your concerns.
The matter has been escalated to the relevant team and they will be in touch with you.
Kind regards,
The Auto & General Team.
We acknowledge your concerns.
The matter has been escalated to the relevant team and they will be in touch with you.
Kind regards,
The Auto & General Team.
JP
Jacob P's updateReviewer Update
05 Sept 2023, 09:07 acknowledge doesnt mean anything ,I need this resolved
JP
Jacob P's update05 Sept 2023, 09:07
Reviewer Update
acknowledge doesnt mean anything ,I need this resolved
Auto & General's replyOfficial
05 Sept 2023, 09:12Our team has advised that they have communicated with you regarding this yesterday.
An agent will be in contact with you again to go over the steps taken to resolve this for you.
Kind regards,
The Auto & General Team.
An agent will be in contact with you again to go over the steps taken to resolve this for you.
Kind regards,
The Auto & General Team.
Auto & General's reply05 Sept 2023, 09:12
Official
Our team has advised that they have communicated with you regarding this yesterday.
An agent will be in contact with you again to go over the steps taken to resolve this for you.
Kind regards,
The Auto & General Team.
An agent will be in contact with you again to go over the steps taken to resolve this for you.
Kind regards,
The Auto & General Team.
JP
Jacob P's updateReviewer Update
06 Sept 2023, 08:18Hi Auto General
Yes ,they communicate but didnt resolve my issue ,this morning I received a text that my tracker certificate is due clearly this is not resolved
Yes ,they communicate but didnt resolve my issue ,this morning I received a text that my tracker certificate is due clearly this is not resolved
JP
Jacob P's update06 Sept 2023, 08:18
Reviewer Update
Hi Auto General
Yes ,they communicate but didnt resolve my issue ,this morning I received a text that my tracker certificate is due clearly this is not resolved
Yes ,they communicate but didnt resolve my issue ,this morning I received a text that my tracker certificate is due clearly this is not resolved