Bad service

I am writing to express my deep frustration and dissatisfaction with the handling of my wife’s vehicle claim.The car has been with your company for almost a month now, allegedly awaiting assessment by a fire expert. However, every time I follow up, I receive the same explanation — that the fire expert is still waiting for photos. This has been repeated week after week with no visible progress.I contacted your call center yesterday, and once again received the same response. To make matters worse, I have only received a single call from Thabo since this process began. Since then, I have had to repeatedly follow up myself, using my own airtime, which is completely unacceptable.This lack of communication, accountability, and progress is extremely disappointing. Choosing your company has proven to be one of the worst decisions we have made. The level of service we are experiencing does not reflect the positive reputation often associated with your brand.

I request immediate action on this matter, including:

A clear update on the status of the fire assessment A firm timeline for resolution Improved communication going forward Please treat this matter as urgent. I expect a prompt and honest response.