Bad service

I have had a very bad experience with this insurance. On the 29th of November 2024 I logged a claim and it took them a week to attend to it. It took to to call and ask if ever they have received my claim and they told me that claim that are logged on the app take a while. What is than the use of having an app if it will delay the process.

On the 11th of December 2024 I got an email from them allocating me to a panel beater to fix my car, and from that they iI have never had any communication from them. I tried calling them several time and they will tell me to hold the line until the call cut off.

Today I called the panel beater and they told me they know nothing about the claim. Today I called the panel beater again and they told me they only received my claim communication from the insurance on the 17th of January 2025.

I am really disappointed on the way this insurance handled my claim. I will definitely leave them after this.