BAD SERVICE

Two months back, I did a quotation with them, I however decided not to continue with them because of the unforeseen circumstances. Please note that I did not even take my car for assessment as instructed nor to approve the debit order. as time went by, their consultant called me and I told her that I'm no longer interested, last week their consultant called again offering a comprehensive insurance from R300 to R500, I politely asked her to send everything via my email and I further promised to get back to her. Surprisingly, this morning I woke up to a debit order of R1100 from my account by them. I am really disappointed, I called their customer service line for a refund, I didn't even understand what they were explaining to me. ALL I NEED IS MY MONEY.