Bad Service

I took up car insurance with auto & general two weeks ago. How ever i found a better insurance that was much cheaper and i called auto & general to cancel the policy. i was sent from pillar to post for my cancelation and was told that i could be given a better premium and calls where cut short and the excuse would be network.

i wrote an email in which they never responded too and they deducted money from my bank account. they are still not responding to my emails and calls. am very dismayed by this and it has affected my budget very negatively.