MS
Mzwandile S

1 reviews | Active since Feb 2016

14 Feb 2016, 21:05

Bad Service

I took up an insurance cover for my car on 21/07/2015 and they said they deduct the premium from my bank account. I then saw some unknown debit orders then I went to the bank unknowingly to reverse the debit orders mainly because I wanted to have funds in my account so that when the insurance debits my account. <br> <br> On the 07/08/2015 was involved in an accident and then I called to report the accident and claim. The consultant told me that I cancelled my policy on the 21st of July of which it's the date that I initially took out my policy. <br> <br> Now I'm sitting with a bill of R55 000 for the repairs.

0
Replies (1)
Auto & General
Auto & General's reply15 Feb 2016, 15:17
Official
Hello 4Zakes1,

We acknowledge receipt of your complaint
One of our Customer Relation Specialists attempted to contact you on your mobile without any success.
We have requested the voice recordings in order to investigate if the premium and deduction dates were discussed with you before we can provide you with feedback.
Final feedback will be supp**** to you soonest.
Regards,
The Auto & General Team.