Bad service

Hi Richardo

I am not happy with the service received from auto & general regarding my claim since day one, for more details refer to the below email or chat to Bilall.

To add to my unhappiness today, I have taken my car to one of your workshops to repair the damages, only to be told when we get there that it take a day or two to fixed. And this was not discussed with me over the phone, when the booking was arranged, while with my other insurance CMC the same job gets done within 2 to 3 hours at my home. If I was told before that with auto & general their dent and scratchs takes days and they don't even offer mobile technicians. I was not going to take this add on service.

The reason for my email now, is just to see with the bad service received from the day when I put this claim through, with my unhappiness what is auto & general willing to do retain me as their customer or you just going to let me take my services some where else?

Looking forward to hearing from you.

Regards Mr Matlala

On Fri, 19 Mar 2021, 14:08 Bilall Cook <***> wrote: Good day Mr Matlala

I trust you are well.

As per our telephonic discussion we sincerely apologise for the misunderstanding and can assure you that this was a once off. The inspection does reflect on your policy as per below screen and is now noted on the scratch and dent policy as well.

Your claim is settled and the vehicle will be repaired by Automagic, they will call you by latest Monday morning if they have not already called you, as I had spoken to them as promised and they advised that you will be contacted.

For any further assistance please feel free to call us or email us.

I trust you find the above in order.

Kind Regards

Bilall Cook

Team Lead : Claims

Claims, Risk & Cost

This e-mail is sent on the Terms and Conditions that can be accessed by clicking on this link: https://repository.isservices.co.za/Disclaimer.htm