Bad Service

I am writing to formally complain about Auto and General .The was logged in on the 17 of April for roof leaks ,till to date nothing has been done. When it rains it causes severe damage to my ceiling. Despite the urgency and the risk this poses to the structural safety of my home ,no decision or repair work has been done .If this matter is not addressed in 7 days from now ,I will have to escalate the matter to the Ombuds .