Bad Service

I was involved in an accident last year middle December where a guy reversed into my car. He is insured by Auto and General. I took the car to the assessors and the assessor told me that he will still load his asse*****t that same day. I called today and was told that the claim hasn't been finialised as they guy who drove into me, his policy needs to be investigated, eg has all his premiums been paid and so on. Until then I must drive with my car damage. The lady also told me that there is nothing she can do and that they have 60 days to sort my car out. If I'm not happy I can go through my insurance and have it sorted out immediately which means I loose my no claims bonus. I think that is so bad. I wasn't the wrong one but now I'm being inconvenieced by their \taking out time"attitued."""