TP
Thandi P
1 reviews | Active since Jan 2015
16 Jul 2019, 05:38
Bad service
I got an email about 3 weeks ago telling me that my insurance will go up by 200,i have a business insurance for 1 vehicle,I honestly dont agree with the increment i feel like its too much,i have had this insurance for a year i have never put out any claims whatsoever not even a roadside assistance,i have called auto and general and i was promised someone will give me a call back up until this day i have recieved no calls ,its clear i dont even get valued as a customer,OUTsurance qouted me i think i will be cancelling my insurance with you guys
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
16 Jul 2019, 07:55We acknowledge your complaint.
Our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply16 Jul 2019, 07:55
Official
We acknowledge your complaint.
Our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
16 Jul 2019, 10:04Update:
As discussed with our Customer Relation Specialist, please allow our business insurance team to review your underwriting in order for us to assist you with the best possible premium.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, please allow our business insurance team to review your underwriting in order for us to assist you with the best possible premium.
Kind Regards,
The Auto & General Team.
Auto & General's reply16 Jul 2019, 10:04
Official
Update:
As discussed with our Customer Relation Specialist, please allow our business insurance team to review your underwriting in order for us to assist you with the best possible premium.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, please allow our business insurance team to review your underwriting in order for us to assist you with the best possible premium.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
16 Jul 2019, 11:11Update:
As requested, we have been in contact with you and the best possible premium was discussed with you. You have requested to have the offer in writing, which we have done. We will appreciate it if you will revert in order for us to conclude the matter.
We are looking forward to hear from you.
Kind Regards,
The Auto & General Team.
As requested, we have been in contact with you and the best possible premium was discussed with you. You have requested to have the offer in writing, which we have done. We will appreciate it if you will revert in order for us to conclude the matter.
We are looking forward to hear from you.
Kind Regards,
The Auto & General Team.
Auto & General's reply16 Jul 2019, 11:11
Official
Update:
As requested, we have been in contact with you and the best possible premium was discussed with you. You have requested to have the offer in writing, which we have done. We will appreciate it if you will revert in order for us to conclude the matter.
We are looking forward to hear from you.
Kind Regards,
The Auto & General Team.
As requested, we have been in contact with you and the best possible premium was discussed with you. You have requested to have the offer in writing, which we have done. We will appreciate it if you will revert in order for us to conclude the matter.
We are looking forward to hear from you.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
17 Jul 2019, 08:50Update:
We confirm that this matter has been resolved.
Kind Regards,
The Auto & General Team.
We confirm that this matter has been resolved.
Kind Regards,
The Auto & General Team.
Auto & General's reply17 Jul 2019, 08:50
Official
Update:
We confirm that this matter has been resolved.
Kind Regards,
The Auto & General Team.
We confirm that this matter has been resolved.
Kind Regards,
The Auto & General Team.