BAD SERVICE

Bad Service I had in my entire life with Auto and General, On the 5th of May 2019 my car was knocked by taxi and it broke the whole driver side mirror and I reported the accident to both SAPS and Auto and General with all the details of the third party, After that I received whatsapp message from the number ********** stating that I must took pictures of the damage and I did exactly what the message was asking me to do, a week after I submitted the pictures of the damage I made a follow up phone call to ask about the out comes and I was told that the damage is falling within the excess amount. Bellow is the correspondent I received from Auto and General

Good day Mr M Scott #happytohelp process, courtesy of Easyway Assessment Centre. I understand from the Auto & General Claims Department that the recent damages to your vehicle, fall within the excess amount. 1.If you would still like to continue with cash repairs to your MERCEDES BENZ I am happy to assist you. The estimate received from our approved repairer, AutoMagic (www.automagic.co.za), is a discounted rate of R2499 and includes a life time warranty on workmanship. Please find details attached. Thirty days after the initial assessment, this special rate is subject to change and a re-quote. 2.If interested, you’ll be contacted by AutoMagic to confirm your closest branch and a booking date. Your assessor will be notified by the panel beater of any unseen or additional damages that may affect this estimate. 3.To keep you mobile, we also offer a rental vehicle from Europcar, at a reduced rate. Please contact them on ********** for further information. For further information or to go ahead with the repairs, please call or mail me on my details below.  Nkululeko Xulu Pit Crew - Service | easyway Assessment Centre T: +27 (0) 11 ********** Menlyn Motor City, Garsfontein Road, Menlyn www.easywaycentre.co.za Like us on Facebook Follow us on Twitter

On the 10th May 2019 I took my car to Parow Auto Magic to be fixed and same day after lunch I received call from Auto Magic to say my car was ready for collection. Upon arrival I paid R2499.00, Auto Magic official told me to pay extra R3700.00 to make my excess fee because the damage that they fixed costed R9200.00 and I disputed that, I was told that until I paid extra 3700.00 the I will be able to get my car. Bear in mind that I already went to the small claims court to ask letter of demand against the third party because I was told by Auto and general legal team that they wont be able to assist me because I was paying privately. Third party paid the R2499.00 as per small court claim and the case is closed from small court claim. I phoned Auto and General to ask for reimbur*****t of 3700.00 since they are the one who gave me the damage total cost. I made several calls spending more than the hour on phone and they kept on transferring on deferent departments no one is giving me clear indication and some officials will even drop my call.