ZN
Zodwa N
1 reviews | Active since Apr 2011
10 Apr 2019, 06:19
Bad service
I was told that I will be sent do not tow stickers via post, this month was my third debit by the company but still no do not tow stickers. Terrible service
Helpful (0)
Replies (7)0
Replies (7)
Auto & General's replyOfficial
10 Apr 2019, 08:38We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply10 Apr 2019, 08:38
Official
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
10 Apr 2019, 09:47Update:
We have attempted to contact you on the number provided without success and there were no room to leave any voice message. We have contacted your offices, and a message was left for you to contact us back.
We confirm that the documents were posted on the 20th February 2019, but since you have not received it we will courier the documents to you and need to make the necessary arrangements with you. We will appreciate it if you can contact our Customer Relation Specialist back to make the necessary arrangements for delivery.
We apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
We have attempted to contact you on the number provided without success and there were no room to leave any voice message. We have contacted your offices, and a message was left for you to contact us back.
We confirm that the documents were posted on the 20th February 2019, but since you have not received it we will courier the documents to you and need to make the necessary arrangements with you. We will appreciate it if you can contact our Customer Relation Specialist back to make the necessary arrangements for delivery.
We apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply10 Apr 2019, 09:47
Official
Update:
We have attempted to contact you on the number provided without success and there were no room to leave any voice message. We have contacted your offices, and a message was left for you to contact us back.
We confirm that the documents were posted on the 20th February 2019, but since you have not received it we will courier the documents to you and need to make the necessary arrangements with you. We will appreciate it if you can contact our Customer Relation Specialist back to make the necessary arrangements for delivery.
We apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
We have attempted to contact you on the number provided without success and there were no room to leave any voice message. We have contacted your offices, and a message was left for you to contact us back.
We confirm that the documents were posted on the 20th February 2019, but since you have not received it we will courier the documents to you and need to make the necessary arrangements with you. We will appreciate it if you can contact our Customer Relation Specialist back to make the necessary arrangements for delivery.
We apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
10 Apr 2019, 09:47Dear Zodwa,
Kindly confirm if we can deliver the documents at your offices.
You are also welcome to contact me to make the necessary arrangements.
Kind Regards,
Dorothy Smit
***
Kindly confirm if we can deliver the documents at your offices.
You are also welcome to contact me to make the necessary arrangements.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's reply10 Apr 2019, 09:47
Official
Dear Zodwa,
Kindly confirm if we can deliver the documents at your offices.
You are also welcome to contact me to make the necessary arrangements.
Kind Regards,
Dorothy Smit
***
Kindly confirm if we can deliver the documents at your offices.
You are also welcome to contact me to make the necessary arrangements.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's replyOfficial
10 Apr 2019, 16:58Update:
We have made arrangements to deliver the documents at your offices tomorrow 11 April 2018, we trust you will find this arrangement in order.
Regards,
Dorothy Smit
***
We have made arrangements to deliver the documents at your offices tomorrow 11 April 2018, we trust you will find this arrangement in order.
Regards,
Dorothy Smit
***
Best regards,
Auto & General's reply10 Apr 2019, 16:58
Official
Update:
We have made arrangements to deliver the documents at your offices tomorrow 11 April 2018, we trust you will find this arrangement in order.
Regards,
Dorothy Smit
***
We have made arrangements to deliver the documents at your offices tomorrow 11 April 2018, we trust you will find this arrangement in order.
Regards,
Dorothy Smit
***
Best regards,
ZN
Zodwa N's updateReviewer Update
17 Apr 2019, 06:31Thank you, I have received the documents. Please advise if you you are able to forward me the pictures I uploaded on my profile for the inspection. There is something I need to confirm with the dealership but I no longer have those pictures.
ZN
Zodwa N's update17 Apr 2019, 06:31
Reviewer Update
Thank you, I have received the documents. Please advise if you you are able to forward me the pictures I uploaded on my profile for the inspection. There is something I need to confirm with the dealership but I no longer have those pictures.
Auto & General's replyOfficial
17 Apr 2019, 08:42Dear Zodwa,
It is only a pleasure, we are pleased that the matter is resolved.
Regarding the pictures you are requesting, we confirm that we have not received photos of the vehicle.
So sorry we are unable to assist you with that.
Regards,
Dorothy Smit
***
It is only a pleasure, we are pleased that the matter is resolved.
Regarding the pictures you are requesting, we confirm that we have not received photos of the vehicle.
So sorry we are unable to assist you with that.
Regards,
Dorothy Smit
***
Best regards,
Auto & General's reply17 Apr 2019, 08:42
Official
Dear Zodwa,
It is only a pleasure, we are pleased that the matter is resolved.
Regarding the pictures you are requesting, we confirm that we have not received photos of the vehicle.
So sorry we are unable to assist you with that.
Regards,
Dorothy Smit
***
It is only a pleasure, we are pleased that the matter is resolved.
Regarding the pictures you are requesting, we confirm that we have not received photos of the vehicle.
So sorry we are unable to assist you with that.
Regards,
Dorothy Smit
***
Best regards,
ZN
Zodwa N's updateReviewer Update
17 Apr 2019, 09:45Hi Dorothy the ones I uploaded on my profile for the inspection that I did online. Your help would be much appreciated.
ZN
Zodwa N's update17 Apr 2019, 09:45
Reviewer Update
Hi Dorothy the ones I uploaded on my profile for the inspection that I did online. Your help would be much appreciated.