RM
Ralenkoane M

1 reviews | Active since Jun 2015

30 Oct 2018, 19:14

Bad service

They have the most rude consultants and treat you like a ******** than a client, recently I claimed with them and they went out of their way to discredit everything I told them by asking and telling people about my personal business and I was harrased in every single way i still get nightmares about it.even after trying my best to explain my situation was treated like a ******** and a fool never felt so disrespected by the people I'm paying for a service. I'm so disgusted by their treatment towards me

0
Replies (3)
RM
Ralenkoane M's update30 Oct 2018, 19:23
Reviewer Update
They did not even have the audacity to call me and tell me the out come I had to call them after I received a massage from europ car to return the car the next day
Auto & General
Auto & General's reply31 Oct 2018, 07:54
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto&General Insurance Team.

Best regards,

Auto & General
Auto & General's reply31 Oct 2018, 16:07
Official

Dear Mr Moahi

Kindly be advised that we have received confirmation from our Customer Relations Specialist that contact has been made and your concerns have been addressed.

We wish to once again apologise if the validation process made you feel disrespected in any way as that is never how we would want any of our clients to feel, it was not our intention.

Trust that you will find the above in order.

Kind Regards

The Auto&General Insurance Team

Best regards,